Return & Refund Policy

Last updated: March 25, 2026

šŸŽÆ Our 30-Day Happiness Guarantee

At Zadago Store, we stand behind the quality of our apparel. If you are not completely satisfied with your T-shirt, Sweatshirt, Hoodie, or All Over Print shirt, we will make it right within 30 days of delivery.

āœ… What Can Be Returned?

We accept returns for all apparel items purchased from our store:

  • T-Shirts - All styles and sizes
  • Sweatshirts - All styles and sizes
  • Hoodies - All styles and sizes
  • All Over Print Shirts - All styles and sizes

šŸ“‹ Return Conditions

To be eligible for a return, items must meet these requirements:

  • āœ… Unworn and unwashed
  • āœ… Original tags attached
  • āœ… In original packaging (if applicable)
  • āœ… No stains, odors, or damage
  • āœ… Returned within 30 days of delivery date

āŒ What Cannot Be Returned?

To ensure fairness for all customers, we cannot accept returns for:

  • Items that have been worn, washed, or altered
  • Items without original tags attached
  • Items returned after 30 days from delivery
  • Items damaged due to normal wear and tear after use
  • Gift cards (non-returnable)

šŸ’° Refund Options

Full Refund

Receive a 100% refund to your original payment method when:

  • Item is defective or damaged upon arrival
  • Wrong item was shipped
  • Item meets all return conditions above

Store Credit

Get store credit (including original shipping cost) for:

  • Size exchanges
  • Style changes
  • Any reason return (even if tags removed, item must be unworn)

šŸšš Return Shipping

Free Return Shipping

We provide FREE return shipping labels for:

  • Defective or damaged items
  • Wrong item shipped
  • Our error (we sent the wrong size/color)

Customer-Paid Returns

For size exchanges or preference-based returns, customer covers return shipping cost. We recommend using trackable shipping services as we cannot guarantee receipt of your returned item.

šŸ“¦ How to Return an Item

  1. Contact Us: Email support@zadago.com with your order number and reason for return
  2. Get Label: We will email you a return shipping label (if applicable)
  3. Pack Securely: Pack item securely in original packaging if possible
  4. Ship Back: Mail to:
    Zadago Returns
    1634 71st St
    Darien, IL 60561
    United States
  5. Track: Keep your tracking number for reference

ā° Refund Processing Time

Once we receive your return:

  • Inspection: 1-2 business days to inspect the item
  • Approval: Immediate email notification of approval/denial
  • Refund: 5 business days to appear in your account (varies by bank)

Note: Original shipping charges are non-refundable unless the return is due to our error.

šŸ”„ Exchanges

Need a different size or color?

  1. Follow the return process above
  2. Indicate "EXCHANGE" in your email subject line
  3. Specify desired size/color
  4. New item ships once return is processed

Exchange Shipping: We cover shipping for exchanges due to our error. Customer pays shipping for size/color preference changes.

āš ļø Damaged or Defective Items

If your item arrives damaged or defective:

  1. Email photos to support@zadago.com within 7 days of delivery
  2. Include order number and description of issue
  3. We will send a prepaid return label
  4. Replacement or refund issued immediately upon receipt

šŸ“ Sizing Issues

Size Guide: Each product page includes detailed measurements. Please review before ordering.

Size Exchange: If the item doesn't fit, return it unworn with tags for an exchange or store credit.

šŸŒ International Returns

International customers:

  • Responsible for return shipping costs
  • Must use trackable shipping service
  • Original shipping fees non-refundable
  • Customs/duties non-refundable

šŸ“ž Questions? We Are Here to Help!

Email: support@zadago.com

Response Time: Within 24 hours

Address: 1634 71st St, Darien, IL 60561, United States

We are committed to making your shopping experience excellent. If you have any questions or concerns, please reach out - we are here to help!