Contact

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Get In Touch!

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support@zadago.com

Address: 1634 71st St, Darien, IL 60561
United States

Customer Support Hours

Our support operates on a tiered system:

  • Live Chat & Phone: 8 AM - 8 PM EST, 7 days a week
  • Email & Social Media: Monitored 24/7 with tiered response times:
    • Urgent (order issues, payment problems): 1 hour
    • General inquiries: 4 hours
    • Technical support: 8 hours
    • Feedback/suggestions: 24 hours
  • Holiday Hours: Reduced schedule posted in advance on website banner and social media.
Response Times
  • Live Chat: Average 2-minute wait during operating hours
  • Email:
    • Order/shipping issues: 1-2 hours
    • Product questions: 2-4 hours
    • Returns/exchanges: 4-6 hours
    • General feedback: 12-24 hours
  • Social Media: 1-3 hours during peak times (9 AM-9 PM EST)