Frequently Asked Questions

T-Shirts

 

What materials are your T-shirts made of?

Our T-shirts are primarily made from 100% combed and ring-spun cotton, which provides a soft, comfortable feel and excellent durability. We also offer blended options including cotton-polyester mixes (typically 50/50 or 60/40) for added moisture-wicking and wrinkle resistance, and tri-blend fabrics (cotton/polyester/rayon) for a vintage, lightweight feel. For eco-conscious customers, we provide organic cotton and recycled polyester options. All materials are pre-shrunk to minimize shrinkage after washing.

 

How do I choose the right size?

We recommend consulting our detailed size chart available on each product page. Measure your favorite well-fitting t-shirt (lay flat, measure chest from armpit to armpit, and length from highest point of shoulder to bottom hem) and compare to our chart. If you're between sizes, consider your preferred fit: size up for a relaxed fit or down for a more fitted look. Our unisex styles typically run true to size, while women's cuts may run slightly smaller.

 

How should I care for my T-shirt to prevent fading or shrinking?

To maximize longevity: wash inside out in cold water with like colors, use mild detergent (avoid bleach and fabric softeners), tumble dry on low or hang to dry, and iron inside out on low heat if needed. Avoid washing with items that have zippers or rough textures that could cause pilling. For printed designs, avoid direct ironing on the print. Following these care instructions will help maintain color vibrancy and fabric integrity for 50+ washes.

 

What printing methods do you use for T-shirts?

We utilize several premium printing techniques based on design complexity and order quantity:

  • Screen Printing: Ideal for bold, simple designs with 1-6 colors; offers excellent durability and vibrant colors.
  • Direct-to-Garment (DTG): Best for complex, multi-color designs or photographs; provides soft hand feel and unlimited color options.
  • Heat Transfer Vinyl (HTV): Used for specialty effects like glitter, metallic, or flock; great for small batches and personalization.
  • Sublimation: Exclusive to all-over print and polyester garments; creates permanent, full-color prints that won't crack or peel.
  • Embroidery: For logos and text requiring a premium, textured finish.

 

Are your T-shirts true to size?

Yes, our standard unisex T-shirts are designed to be true to size based on average body measurements. However, fit can vary slightly by style:

  • Classic Fit: True to size, relaxed but not baggy.
  • Slim Fit: Runs 1 size smaller; consider sizing up for comfort.
  • Relaxed/Oversized Fit: Runs 1-2 sizes larger; size down for a more fitted look.
  • Women's Cuts: Typically run smaller than unisex; we recommend consulting the women's specific size chart.

 

Do you offer organic or eco-friendly T-shirt options?

Absolutely! We offer:

  • Organic Cotton: GMO-free, grown without synthetic pesticides or fertilizers (GOTS certified).
  • Recycled Polyester: Made from post-consumer plastic bottles, reducing waste and energy consumption.
  • Hemp Blends: Naturally antimicrobial, requiring less water and pesticides than cotton.
  • Bamboo Viscose: Soft, breathable, and biodegradable with natural moisture-wicking properties.
  • Tri-Blend Eco: Combines recycled polyester, organic cotton, and Tencel modal for sustainable comfort.

 

Can I customize the color or design of a T-shirt?

Yes! We offer extensive customization options:

  • Base Color: Choose from over 50 shirt colors including heathers, neons, and pastels.
  • Design Placement: Front center, left chest, full back, sleeve, or all-over print.
  • Design Upload: Bring your own artwork (we accept PNG, JPEG, SVG files with transparent backgrounds preferred).
  • Design Assistance: Our in-house designers can help refine your concept for print readiness.
  • Special Effects: Add glitter, puff, metallic, or glow-in-the-dark inks for unique touches.
  • Label Options: Custom woven labels, tear-away tags, or tagless printing for brand consistency.

 

Hoodies

 

What materials are your hoodies made of?

Our hoodies feature premium blends designed for comfort and durability:

  • 80% Cotton / 20% Polyester: Classic fleece hoodie with soft interior and minimal pilling.
  • 55% Cotton / 45% Polyester: Moisture-wicking blend ideal for active wear.
  • 100% Organic Cotton Fleece: Eco-friendly option with natural breathability.
  • Tri-Blend Fleece: Cotton/polyester/rayon for lightweight, vintage feel.
  • Polar Fleece: 100% polyester for maximum warmth and quick-drying properties.

All hoodies feature double-stitched seams, reinforced stress points, and color-matched drawstrings and eyelets.

 

How do I choose the right size for a hoodie?

Hoodies should fit comfortably allowing room for layering. Measure:

  • Chest: Under armpits across fullest part.
  • Length: From highest shoulder point to bottom hem.
  • Sleeve: From shoulder seam to wrist with arm slightly bent.

Consult our size chart and consider:

  • Classic Fit: True to size, allows light layering.
  • Relaxed Fit: Size up for wearing over thicker layers or preferred loose fit.
  • Slim Fit: Size down for athletic, streamlined silhouette.

If purchasing as a gift, we recommend sizing up for maximum comfort.

 

How should I care for my hoodie?

Similar to T-shirts but with extra attention to the hood and pockets:

  • Zip zippers and fasten closures before washing.
  • Turn inside out to protect exterior finish and prevent pilling.
  • Wash cold with mild detergent, avoid fabric softeners (can damage fleece interior).
  • Tumble dry low or lay flat to dry to maintain shape.
  • Never iron directly on prints or embellishments.
  • Store folded or on wide hangers to prevent shoulder stretching.

 

What printing methods do you use for hoodies?

We apply the same premium techniques as T-shirts with adaptations for fleece:

  • Screen Printing: Works well on fleece; requires proper ink adhesion additives.
  • DTG: Effective on lighter-colored fleece; may require pretreatment on dark colors.
  • Embroidery: Popular for hoodies due to texture compatibility; ideal for logos and text.
  • Applique: Fabric patches sewn on for retro, textured looks.
  • Sublimation: Limited to 100% polyester hoodies for all-over designs.
  • Heat Transfer: For specialty finishes on specific areas like hoods or sleeves.

 

Do your hoodies have pockets?

Most of our hoodie styles include pockets:

  • Kangaroo Pocket: Standard front pouch pocket on pullover hoodies.
  • Side Pockets: Vertical hand pockets on zip-up hoodies (often with hidden zipper closures).
  • Hidden Interior Pocket: Available on select premium styles for valuables.
  • No Pocket Options: We also offer clean, pocket-free designs for a minimalist aesthetic.

All pockets are reinforced with bar-tack stitching at stress points for durability.

 

Are the hoodies preshrunk?

Yes, all our cotton-containing hoodies undergo preshrinking during manufacturing to minimize post-purchase shrinkage. However, some minimal shrinkage (typically 2-5%) may still occur with the first wash if care instructions aren't followed. Polyester-only fleece hoodies experience virtually no shrinkage.

 

Can I get a hoodie with a full zip or pullover?

We offer both styles:

  • Pullover Hoodies: Classic style with kangaroo pocket and drawstring hood; no front zipper.
  • Full-Zip Hoodies: Feature YKK or nylon coil zippers, side pockets, and double-slider options for ventilation control.
  • Quarter-Zip Hoodies: Short zip at neck for easy on/off with pullover style.
  • Snap-Button Hoodies: Alternative closure with metal or plastic snaps for vintage look.

All zippered hoodies include chin guards to prevent irritation and reinforced zipper tape for longevity.

 

All Over Print (AOP) Shirts

 

What is an All Over Print shirt?

An All Over Print (AOP) shirt features a design that covers the entire garment surface - front, back, sleeves, and sometimes even the collar and hem. Unlike traditional screen printing limited to specific areas, AOP creates seamless, edge-to-edge artwork that becomes part of the fabric itself. This technique is ideal for intricate patterns, landscapes, abstract art, and designs requiring full coverage without borders or gaps.

 

How is the All Over Print done?

We use dye-sublimation printing for AOP garments:

  • Design Preparation: Artwork is printed onto special transfer paper using sublimation inks.
  • Heat Press Application: The transfer is placed on the polyester garment and subjected to high heat (350-400°F) and pressure.
  • Sublimation Process: Solid ink turns into gas, penetrating the polyester fibers and bonding permanently.
  • Cooling: As the garment cools, the ink solidifies within the fibers, becoming part of the fabric.

This method only works on polyester or polymer-coated materials because the ink bonds specifically with these synthetic fibers.

 

What materials are used for AOP shirts?

AOP printing requires synthetic materials that can accept sublimation ink:

  • 100% Polyester: Standard for vibrant colors and durability.
  • Polyester Blends: Minimum 65% polyester for effective ink transfer (higher % = brighter results).
  • Polyester/Cotton: Typically 65/35 blend - offers some cotton comfort while accepting print.
  • Polyester/Rayon: Soft, drapable blend with good print results.
  • Performance Fabrics: Moisture-wicking polyester blends for athletic wear.
  • Specialty: Minky, fleece, or velvet polyester for textured AOP effects.

Note: 100% cotton or natural fibers cannot be sublimated as they lack the necessary polymer bonds for ink adhesion.

 

How should I care for my AOP shirt?

Sublimated prints are extremely durable but require specific care:

  • Wash Cold: Hot temperatures can cause slight fading over time.
  • Inside Out: Protects exterior finish during wash cycle.
  • Gentle Cycle: Reduces agitation stress on fibers.
  • Mild Detergent: Avoid bleach, fabric softeners, and oxi-clean products.
  • Low Heat Dry: Tumble dry low or hang to dry; high heat can damage fibers.
  • No Ironing: Direct heat can melt fibers or cause printing to bleed; if necessary, use cloth barrier and lowest setting.
  • Avoid Dry Cleaning: Chemicals can degrade sublimation bonds.

Properly cared for, AOP prints maintain vibrancy for 50+ washes without cracking, peeling, or fading.

 

Are AOP shirts true to size?

AOP shirt sizing follows the same guidelines as our regular polyester garments:

  • True to Size: Based on standard body measurements for unisex styles.
  • Fit Considerations:

- 100% polyester may feel less forgiving than cotton blends. - Performance cuts run slightly smaller for athletic fit. - Relaxed styles offer more room in chest and shoulders. We recommend consulting the specific size chart for each AOP product, as cut and fabric weight can vary. When in doubt, size up for comfort, especially if you prefer layering underneath.

 

Can I customize the pattern or design for an AOP shirt?

Absolutely! AOP offers unlimited customization potential:

  • Full Design Control: Your artwork determines every inch of the garment.
  • Seamless Repeating Patterns: Ideal for florals, geometrics, abstracts, and textures.
  • Placement-Specific Designs: Concentrate artwork on front/back while leaving sleeves/solid.
  • Photo Realistic: High-resolution photographs print with stunning clarity.
  • Color Matching: Pantone matching available for brand consistency.
  • Special Effects: Metallic, glitter, or fluorescent inks (though these may require screen printing overlays).
  • Multiple Designs: Create front/back/sleeve variations within one garment.

Note: Due to the all-over nature, avoid placing critical text or logos near seams where slight shifting may occur during production.

 

Why are AOP shirts more expensive than regular printed shirts?

Several factors contribute to the higher cost:

  • Material Cost: 100% polyester or specialty blends are often more expensive than basic cotton.
  • Process Complexity: Sublimation requires specialized printers, transfer paper, and heat presses.
  • Production Time: Each item is printed individually; no bulk discounts like screen printing.
  • Quality Control: Higher inspection standards to ensure perfect alignment and no defects.
  • Durability Investment: The permanent bond creates a longer-lasting product that outperforms surface prints.
  • Limited Manufacturers: Fewer facilities equipped for high-quality AOP production.

Despite the higher initial cost, AOP shirts offer superior value through unmatched design flexibility, durability, and wearability that justifies the investment for premium apparel.

 

Contact Us

 

How can I contact your customer support?

You can reach our support team through multiple channels:

  • Email: support@zadago.com (monitored 24/7 for urgent issues)
  • Contact Form: Available on our website's "Contact Us" page
  • Live Chat: 8 AM - 8 PM EST via website widget
  • Social Media: Direct messages on Facebook, Instagram, and Twitter

 

What are your customer support hours?

Our support operates on a tiered system:

  • Live Chat & Phone: 8 AM - 8 PM EST, 7 days a week
  • Email & Social Media: Monitored 24/7 with tiered response times:

- Urgent (order issues, payment problems): 1 hour - General inquiries: 4 hours - Technical support: 8 hours - Feedback/suggestions: 24 hours

  • Holiday Hours: Reduced schedule posted in advance on website banner and social media.

 

How long does it take to get a response?

Response times vary by channel and issue type:

  • Live Chat: Average 2-minute wait during operating hours
  • Email:

- Order/shipping issues: 1-2 hours - Product questions: 2-4 hours - Returns/exchanges: 4-6 hours - General feedback: 12-24 hours

  • Social Media: 1-3 hours during peak times (9 AM-9 PM EST)

We provide automated acknowledgments for all channels with estimated response times.

 

Do you offer phone support?

No! Our US-based support team is available via email or whatsapp:

  • Hours: 8 AM - 8 PM EST daily
  • Options:

- Press 1: Order status, shipping, tracking - Press 2: Returns, exchanges, refunds - Press 3: Technical support, website issues - Press 4: Wholesale/account inquiries - Press 0: Speak directly to a supervisor All calls are recorded for quality assurance. Call-back option available during peak times to avoid hold times.

 

What information should I include when contacting you about an order?

To expedite resolution, please include:

  • Order Number (found in confirmation email)
  • Full Name on the order
  • Email Address used for purchase
  • Specific Issue Description (be as detailed as possible)
  • Relevant Photos (for damaged/incorrect items)
  • Order Date and Expected Delivery Date
  • Any Reference Numbers from previous correspondence
  • Preferred Contact Method and Best Time to Reach You

Having this information ready reduces back-and-forth and gets you faster solutions.

 

How can I check the status of my order?

Check your order status through:

  • Account Dashboard: Log in to view all orders with real-time updates
  • Order Confirmation Email: Contains tracking link once shipped
  • Shipping Notification Email: Sent when carrier scans package
  • Our Website: Use "Track Order" page with order number and email
  • Customer Support: Provide order number for instant lookup

 

Status updates include: Order Received → Payment Processing → Items Picked → Packed → Shipped → Out for Delivery → Delivered. We also notify of delays or exceptions immediately.

 

What is your return and exchange policy?

We offer a hassle-free 30-day return window:

  • Eligibility: Unworn, unwashed items with original tags and packaging
  • Exceptions:

- Final sale items (clearly marked) - Personalized/custom items (unless defective) - Undergarments for hygiene reasons (unless sealed and unused) - Gift cards (non-returnable)

  • Process:

1. Initiate via website or email support 2. Receive prepaid return label (US orders) or instructions (international) 3. Pack item securely with return slip 4. Drop off at designated carrier location

  • Refunds: Issued to original payment method within 3-5 business days of receipt
  • Exchanges: Ship replacement item upon receipt of return (or immediately for in-stock items via advance exchange)
  • Return Shipping: Free for exchanges and defective items; customer pays return shipping for change-of-mind (unless order over $100)

 

Do you offer international shipping?

Yes! We mainly server US customers but we ship to over 150 countries worldwide:

  • Shipping Partners: DHL, FedEx, UPS, and USPS International
  • Delivery Times:

- Canada/Mexico: 3-7 business days - Europe/Asia/Australia: 5-12 business days - Rest of World: 7-21 business days (varies by customs)

  • Tracking: Full end-to-end tracking available
  • Duties/Taxes:

- Orders under $800 USD: Typically no additional fees (varies by country) - Over threshold: Customer responsible for import fees - We provide commercial invoices to facilitate customs clearance

  • Restrictions: Certain countries have restrictions on textile imports; we'll notify you if applicable.
  • Shipping Costs: Calculated at checkout based on weight, destination, and service level.

 

How can I track my shipment?

Tracking is available through:

  • Automatic Updates: Email/SMS notifications at key milestones
  • Website Tracking Page: Enter tracking number for live map view
  • Carrier Websites: Direct tracking via DHL/FedEx/UPS/USPS portals
  • Our App: Push notifications and detailed tracking history
  • Customer Support: Provide order number for tracking lookup

Tracking shows:

  • Order processed → Carrier pickup → Origin scan → Transit scans → Destination scan → Out for delivery → Delivered

We proactively contact you for any delivery exceptions (address issues, customs holds, weather delays).

 

What should I do if I receive a damaged or incorrect item?

Follow these steps for rapid resolution:

  • Document Immediately: Take clear photos of:

- The item showing the defect/error - The packaging (especially if damaged) - Any labels/tags showing incorrect information

  • Contact Support: Email support@zadago.com with:

- Order number in subject line - Detailed description of issue - Attached photos - Preferred resolution (replacement, refund, discount)

  • Do Not Wash/Alter: Keep item in received condition until instructed
  • Resolution Options:

- Damaged: Free replacement shipped immediately; return label provided for damaged item - Incorrect Item: Correct item shipped immediately; return label for wrong item - Both: We cover all return shipping costs

  • Timeline:

- Replacement ships within 24 hours of approval - Refunds processed within 3 business days of return receipt

  • Follow-up: We'll email confirmation and tracking for replacement shipments

Our goal is 100% satisfaction - we'll go above and beyond to make things right.

--- Last Updated: March 31, 2026 For the most current information, always refer to our website's policy pages.