Privacy Policy

Last Updated: April 1, 2026

Introduction

Welcome to Zadago Store. We respect your privacy and are committed to protecting it through our compliance with this notice. This Privacy Policy describes:

  • The types of information we may collect from you or that you may be required to provide when you visit our website, use our mobile application, or use our services.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this website (zadago.com and subdomains).
  • In email, text, and other electronic messages between you and this site.
  • Through mobile applications you download from this site, which provide dedicated non-browser-based interaction between you and this site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not access or use our website, mobile application, or services. By accessing or using our website, mobile application, or services, you agree to this privacy notice. This policy may change from time to time (see Updates to this Privacy Policy). Your continued use of our website, mobile application, or services after we make changes is deemed to be acceptance of those changes.

Information We Collect

We collect several types of information from and about users of our website, mobile application, or services, including information:

  • By which you may be personally identified ("personal information").
  • About your internet connection, the equipment you use to access our website, mobile application, or services, and usage details.

Personal Information

We collect personally identifiable information that you provide to us, including:

  • Name (first and last name)
  • Postal address (billing and shipping addresses)
  • Email address
  • Phone number
  • Payment information (credit card, debit card, or other payment method details)
  • Demographic information (age, gender, interests, etc.)
  • Purchase history and transaction details
  • Product preferences and interests

Automatic Information Collection

When you visit our website, mobile application, or use our services, we automatically collect certain information about your equipment and how you use our services. This information may include:

  • Technical Information: browser type and version, operating system, mobile device information (including model and manufacturer), mobile carrier, IP address, device identifiers, app version, and mobile network information.
  • Usage Information: information about your use of our website, mobile application, or services, including access times, pages viewed, items viewed, and the time and date of your request.
  • Location Information: information about your location, including location information automatically provided by your mobile device or other device.

How We Use Your Information

We use information about you for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your orders
  • Send you technical notices, updates, confirmations, and other support messages
  • Respond to your comments and questions and provide customer service
  • Communicate with you about products, services, offers, and events offered by us and others, and provide news and information we think will be of interest to you
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Personalize and improve our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Conduct data analysis and diagnostics to improve our services

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. We may use cookies from:

First-party cookies (set by our website):

  • Essential cookies for site functionality
  • Preference cookies to remember your settings
  • Analytics cookies to understand how you use our site

Third-party cookies (set by external services):

  • Google Analytics: For website analytics and performance tracking
  • Meta/Facebook Pixel: For advertising and conversion tracking
  • Google Ads: For remarketing and ad performance measurement
  • Other advertising and analytics partners as needed

You can control cookie preferences through your browser settings or by using cookie consent management tools available on our site.

Third-Party Services

We may use third-party service providers to help us manage and improve our services. These third parties have their own privacy policies that govern how they collect, use, and disclose your information. We encourage you to review the privacy policies of these third-party service providers.

Information Sharing and Disclosure

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

  • To our affiliates and subsidiaries
  • To contractors, service providers, and other third parties we use to support our business
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request
  • To investigate potential fraud, unauthorized transactions, or other illegal activities
  • To protect our rights or property and that of our clients or customers

Data Security

We implement measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information, whether public, private, or sensitive, behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted during transfer using Secure Socket Layer (SSL) technology, which is the industry standard and is among the best software available today for securing data for transmission.

Children's Privacy

Our website, mobile application, and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on our website, mobile application, or services.

Your Rights

You have the right to:

  • Access information we hold about you
  • Request correction of the personal information that we hold about you
  • Request erasure of your personal information
  • Object to our use of your personal information
  • Request that we restrict our processing of your personal information
  • Request portability of your personal information

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take steps to ensure your personal information is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

  • Email: support@zadago.com
  • Address: Zadago Customer Support, 1634 71st St, Darien, IL 60561, United States

Customer Support Hours

Our support operates on a tiered system:

  • Email & Social Media: Monitored 24/7 with tiered response times:
    • Urgent (order issues, payment problems): 1 hour
    • General inquiries: 4 hours
    • Technical support: 8 hours
    • Feedback/suggestions: 24 hours
  • Holiday Hours: Reduced schedule posted in advance on website banner and social media.